New Feature: Microsoft Teams Integration Makes Call Availability Visible Knowing whether a coworker is available before you call can save time, reduce interruptions, and make call transfers smoother. With our new Microsoft Teams integration, your team can now see when a colleague is on a call directly through their Teams presence status. This addition helps…
Read more
New Feature: Call Quality Metrics Put Voice Performance in View A phone system should make communication easier, not leave employees wondering why a call sounded delayed, choppy, or unclear. With the new Call Quality Metrics feature, users can now see quality data related to their calls and identify potential problems before they become a larger…
Read more
New Feature: Turn Call Recordings Into Searchable Transcripts Call recordings are valuable, but listening back to a long conversation can take time. With the new Call Transcription feature, users can now transcribe recorded calls directly from the call log. This makes it easier to log, review, and catalog conversations without relying only on memory, handwritten…
Read more
Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp, and Facebook Messenger—into a unified interface, enabling agents to manage all customer communications efficiently. Key Features: Unified Agent Panel: The Agent Panel consolidates all communications…
Read more
The SMS Campaign Support feature enables compliance with campaign regulations without the need for third party tools. Customers can now benefit from a smoother and more efficient SMS marketing experience. These improvements simplify SMS messaging, making it more effective and accessible for businesses of all sizes. SMS Blocklist The SMS Blocklist feature empowers Campaign administrators…
Read more
We have added support for ARI, allowing developers to build communications applications directly into UX. If you’re looking to build custom telephony features or integrate with external systems, ARI is a powerful tool to consider!
People don’t love our systems just because of the support. We also offer the most feature rich and reliable system on the market. We are committed to you, our customer, providing you with a continually evolving product. We thought you might like to learn about a couple of products that most people don’t think to…
Read more
You can now assign a single DID number to more than one extension, which was not the case in previous versions. Sales and support groups can now use SMS messaging more effectively and not rely on a single person to answer all the messages. Coming October 2023 09/26/2023
In our everlasting pursuit of making UX use as easy for our customers as possible, we invested a lot of effort to develop and incorporate the Embedded Documentation as a major feature in our newest version. This feature adds a new panel to the GUI and provides the technical information about options available. This addition…
Read more
Understanding IVR Statistics: What the Reports Tell You Statistics help businesses make better decisions by turning raw data into something meaningful. Instead of guessing how callers behave, you can use IVR statistics to see where calls are going, where people are dropping off, and which menu paths are working best. IVR reporting is especially useful…
Read more
Enhanced Ring Groups: What They Are and Why They Matter Ring groups are a simple way to get incoming calls to the right people. Instead of dialing individual extensions, callers reach one number that rings a whole team. That works well for small offices and straightforward call flows. Enhanced Ring Groups take that idea further…
Read more
STIR/SHAKEN: What It Is and Why It Matters for Your Business STIR/SHAKEN is a technology framework designed to reduce fraudulent robocalls and illegal phone number spoofing. For business owners, the goal is simple: make it easier to trust that incoming calls are from who they say they are, and make it harder for scammers to…
Read more
Have You Tried UC Yet? Step Into the Future of Communications Unified Communications, or UC, is no longer a “nice to have” for modern businesses. It is how teams stay connected across desktop, web, and mobile without juggling multiple apps, logins, and phone numbers. Fireline’s all-new Unified Communications Application brings together the most important communication…
Read more
With SMS, users can send and receive text messages from their desktop. The MMS feature represents an enhancement to the standard SMS message in which allows users to send multimedia such as videos, pictures, audio clips, GIFs in their messages. Both SMS and MMS notifications have the same behavior as chat notifications – when a…
Read more
