What is a Voice Agent and how does it help my business?

A Voice Agent is an AI-powered virtual assistant that handles incoming calls 24/7. It can answer customer questions, schedule appointments, route calls to the right department, and even complete transactions—all through natural speech-to-speech conversations. Voice Agents reduce wait times, free up your staff for complex tasks, and ensure you never miss a call.

Do I need new hardware or infrastructure to use your AI solutions?

No. Our AI solutions deploy directly into your existing environment with no additional servers, middleware, or complex integrations. You keep your current phone system and equipment—we add AI capabilities on top.

How long does it take to set up?

Most businesses are live with AI Voice Agents within days, not months. Our AI Hub provides centralized management that simplifies deployment across your entire organization.

Can I connect my CRM or business systems to the AI?

Yes. Our AI solutions integrate with CRM platforms, ticketing systems, and other business applications—enabling seamless data flow and a complete view of customer interactions.

What happens if a caller needs to speak with a human?

Callers can be transferred to a live agent at any point during the conversation. The AI provides context and a full transcript to the human agent, so the customer never has to repeat themselves.

How does Live Transcription work?

Live Transcription converts real-time conversations into searchable text. It's available for both inbound and outbound calls, with support for multiple providers including Fireline Communications, OpenAI, Google, Deepgram, and AWS.

Do you support multiple AI providers?

Yes. Our AI Hub centralizes management of multiple AI providers—including OpenAI, ElevenLabs, Google, Deepgram, and AWS—giving you flexibility to choose the best technology for each use case.

What's included with AI Hub?

AI Hub provides a single dashboard for managing all AI services—including Voice Agents, Live Transcription, Call Transcription, Text-to-Speech, and Voicemail Transcription. You get full visibility into AI performance, reporting, and call analytics.

Can I try the AI solutions before committing?

Yes. Schedule a demo to see our AI solutions in action. We'll walk through your specific use cases and show you exactly how AI can improve your business communications.

Learn more about AI Live Call Transcription from .

Q: Is my data secure?

Yes. All AI processing runs within your secure environment. We do not use your data to train public models, and all conversations remain private to your business. The AI Hub includes compliance features for industries like healthcare, legal, and financial services.

Live Call Transcription

Turn Conversations into Actionable Business Data in Real Time

Capture every conversation as it happens and stream insights directly into your business applications.

GET STARTED NOW

Fireline Communications - woman talking on phone using VOIP Robotic audio

person using business phone - Fireline Broadband phone security hosted voip unified communications live transcription

Real-Time Speech-to-Text for Business Communications

Live Transcription converts live conversations into structured text while calls are still taking place. Your system streams audio to supported transcription providers and forwards text results in real time to a customer-defined WebSocket endpoint.

Supported providers include:

LIVE TRANSCRIPTION

• Fireline Communications

• OpenAI

• Deepgram

• AWS Transcribe

How It Works

Call recording begins

Audio is streamed securely

AI converts speech to text

Transcriptions are generated in real time

Results are delivered through WebSocket callbacks

✓

Live transcription is completed!

Connect to Any Business Platform

The WebSocket callback architecture enables customers and partners to build their own downstream workflows and integrations.

Send transcription data to:

CRM SYSTEMS

ANALYTICS APPLICATIONS

HELPDESK PLATFORMS

COMPIANCE SOLUTIONS

BUSINESS INTELLIGENCE DASHBOARDS

CUSTOM APPLICATIONS

Strategic Benefits

IMPROVE AGENT PERFORMANCE

Managers can monitor conversations as they happen and provide coaching when needed.

POWER REAL-TIME ANALYTICS

Gain visibility into:
• Customer sentiment
• Keywords
• Call trends
• Escalation patterns

STREGTHEN COMPLIANCE

Create searchable conversation records for regulated industries.

ENABLE AI-POWERED AUTOMATION

Trigger workflows based on live conversation content.

Features

Live Transcription can be enabled selectively for:

QUEUES

EXTENSIONS

ENHANCED RING GROUPS

Why Customers Choose Live Transcription

Real-time visibility

Multiple AI providers

CRM integration opportunities

Analytics-ready data

Faster issue resolution

Improved reporting

Scalable deployment

Unlock Real-Time Conversation Intelligence

See how Live Transcription can transform customer interactions and business workflows.

Request a Demo Speak with an AI Specialist today!

CONTACT OUR TEAM

Frequently Asked Questions

What is Live Transcription and how does it work?

Live Transcription converts real-time business conversations into structured text as calls happen. Audio is streamed securely to a transcription provider, converted to text, and delivered through WebSocket callbacks to your CRM, helpdesk, analytics platforms, or custom applications—all while the call is still taking place.

Which transcription providers are supported?

Our AI Hub supports multiple providers including Fireline Communications, OpenAI, Google Speech, Deepgram, and AWS Transcribe. You can choose the best provider for each use case with centralized management and reporting across all providers.

How can my business use Live Transcription?

Live Transcription enables real-time agent coaching, customer sentiment analysis, keyword tracking, call trend identification, and compliance monitoring. It also powers AI-driven automation by triggering workflows based on conversation content.

Can I send transcription data to my CRM or business systems?

Yes. Live Transcription delivers data through WebSocket callbacks to any business platform—including CRM systems, helpdesk platforms, BI dashboards, analytics applications, compliance solutions, and custom applications.

Do I need new hardware or infrastructure?

No. Live Transcription deploys into your existing phone system with no additional servers or complex integrations. Simply enable it for queues, extensions, or enhanced ring groups.

What are the benefits of real-time transcription?

Real-time transcription gives managers visibility into live calls for coaching, provides analytics-ready data for sentiment and keyword analysis, creates searchable compliance records, and enables AI-powered automation based on conversation content.

How is Live Transcription different from call recording?

Call recording captures audio for later review. Live Transcription converts speech to text in real time while the call is happening—enabling immediate coaching, real-time analytics, and workflow automation that call recording alone cannot provide.

Can I enable Live Transcription selectively?

Yes. Live Transcription can be enabled on a per-queue, per-extension, or per-enhanced ring group basis—giving you granular control over which calls are transcribed.

Is my data secure with Live Transcription?

Yes. All audio and transcription data is processed within your secure environment. We do not use your data to train public models, and all conversations remain private to your business.

How long does it take to deploy Live Transcription?

Most businesses deploy Live Transcription within days. The AI Hub provides centralized management that simplifies provider selection, configuration, and integration with your business systems.