Sound Files

Sound Files Management

Overview

The Sound Files section allows administrators to manage audio files used throughout PBX. These files are used for IVRs, ring groups, voicemail greetings, announcements, queue prompts, and other system recordings.

You can access the Sound Files section from the Home tab under System > Sound Files

Filtering Sound Files

Selecting a Directory

1. Locate the **Directory** drop-down menu.

2. Select the desired directory.

3. The file list will update to display only files stored in that directory.

**Note:** Directories are displayed in alphabetical order.

Searching for a Sound File

1. Enter a search term in the **Search** field.

2. Results will display files whose names begin with the entered text.

**Notes:**

* Searches are not case-sensitive.

* The search field cannot be left blank.

* The default search value is **A**.

Viewing Available File Types

To view available formats for a sound file:

1. Locate the desired sound file.

2. Hover over the **three-dot menu (⋮)** next to the file.

The available file types and codecs will be displayed.

Managing Sound Files

Converting Audio Files

1. Select one or more sound files.

2. Click **Convert**.

3. Select the desired codec.

4. Confirm the conversion.

**Note:** Multiple files can be converted at the same time.

Renaming Audio Files

1. Select the checkbox next to the file.

2. Click the current filename.

3. Enter the new name.

4. Click **Rename**.

Allowed characters:

* Letters (A-Z)

* Numbers (0-9)

* Hyphens (-)

* Underscores (_)

Deleting Audio Files

1. Select one or more files.

2. Click **Delete**.

**Warning:** Deleting a sound file removes all associated audio formats for that recording.

Uploading Audio Files

Select Upload
Choose a sound file from your desktop to upload it on the system.
A progress bar will be shown when uploading a file.

Sound Files | Fireline Communications

Downloading Audio Files

1. Select one or more files.

2. Click **Download**.

3. Select the desired format.

If **All** is selected, the PBX downloads a ZIP file containing all available formats.

NOTE: If you are uploading an .mp3 or a .wav file, these will be auto-converted to other native formats. Other file formats apart from mp3 and wav will just be uploaded without automatic conversion.

Listening to Audio Files

This option allows listening to a sound file. Select a box next to a sound file and click ‘Listen’ to hear it.

Sound Files | Fireline Communications

TIP: The PBX will play only sound file types equal to enabled codecs on dialing extension.

For example, Extension 1000 has only the gsm codec enabled. When the same Extension logs in as a Queue Agent by dialing ‘*202 + $AGENT_NUMBER’, all sounds played by the PBX (asking for password etc…) will be in the ‘.gsm’ format.

If multiple codecs are enabled for Extension 1000(ulaw,alaw,gsm), the PBX will play the sound files with the better sound quality (ulaw/alaw).

Greeting File Names

In order for pre-recorded greeting files to be available for use with different PBX features they must follow the specific naming convention.

In the table below you will find the list of features and matching prefixes greeting file(s) must be named with in order to be available for use with that feature.

FEATURE		PREFIX
1. Dialer		dialer-announce-
2. Dialer (Voice Messaging Strategy)		dialer-vm-ivr-
3. DID		greeting-did-
4. IVR		greeting-
5. Queue		queue-greeting-
6. Queue Agent Announce		agent-announce-
7. Queue Periodic Announce		periodic-announce-
8. Queue Caller Announce		qc-announce-
9. Ring Group		greeting-
10. Ring Group Timeout Message		announce-
11. Ring Group Confirmation Message		rg-announce-
12. Ring Group Call Answered Message		rg-late-announce-
13. Voicemail Groups Greeting		vm-greeting-

Last Updated on October 7, 2026