New Feature: Microsoft Teams Integration Makes Call Availability Visible
Knowing whether a coworker is available before you call can save time, reduce interruptions, and make call transfers smoother. With our new Microsoft Teams integration, your team can now see when a colleague is on a call directly through their Teams presence status.
This addition helps connect your business phone system with the collaboration tool your employees already use every day.
What Is Microsoft Teams Presence?
Presence is the availability indicator in a user’s Microsoft Teams and Microsoft 365 profile. It lets other people in your organization see, in near real time, whether someone is available, busy, away, in a meeting, presenting, or on a call.learn.
Teams updates presence automatically based on activity, calendar events, and the state of the Teams application. For example, the platform recognizes “In a call” as a busy status.
What The Integration Adds
With this integration, other users on your team can see when you are on a call.
That may sound simple, but it helps employees make smarter communication decisions. Instead of calling someone who is already speaking with a customer, a colleague can choose to send a chat message, wait until the call ends, or route the call to another available team member.
Why Call Presence Matters
In a busy office, employees can often see when a coworker is on the phone. Remote and hybrid teams do not have that same visual cue. Microsoft Teams presence provides that visibility digitally.
Fewer Interruptions
When someone’s status shows they are on a call, coworkers know not to interrupt unless the issue is urgent. This supports more focused conversations with customers, vendors, and internal teams.
Better Call Transfers
Receptionists, customer service teams, and managers often need to transfer calls quickly. Seeing a colleague’s call status makes it easier to decide whether to transfer immediately, route the caller elsewhere, or take a message.
Faster Internal Communication
Presence prevents unnecessary back-and-forth. Rather than calling and reaching voicemail, employees can see whether a teammate is available and choose the best way to connect.
Improved Remote Collaboration
For remote employees, presence creates a shared sense of availability. It gives teams an easy way to know when coworkers are reachable, busy with a customer, or away from their desk.
How Teams Presence Works
Teams uses several common presence states to show a user’s availability:
Presence is designed to update dynamically, though employees can also set or adjust certain statuses based on how they want to manage notifications and availability.learn.
A Better Experience For Employees And Callers
The value of Microsoft Teams integration is not just that it displays a status. It makes communication more intentional.
For example, imagine a customer calls and asks to speak with a sales representative. The employee answering the phone can see that the representative is already on a call. Instead of interrupting them or sending the customer to voicemail without context, the employee can offer a callback, transfer the caller to an available teammate, or take a detailed message.
That creates a more professional experience for the caller while helping employees manage their time more effectively.
Who Benefits Most?
This feature can support almost any business, but it is especially useful for:
Receptionists and administrative teams handling incoming calls.
Sales teams coordinating with prospects and clients.
Customer service teams transferring support requests.
Remote and hybrid teams that need better visibility into availability.
Managers who want fewer unnecessary interruptions during the day.
Get More From Teams And Your Phone System
Microsoft Teams is already central to communication for many organizations. Connecting Teams presence with your business phone environment gives your employees a clearer view of who is available and who is already helping another caller.
The result is better call handling, more respectful collaboration, and fewer interruptions across your organization.
Why Choose Fireline Communications?
- Same-day service replacement
- Crystal-clear call quality
- No equipment changes required
- We match your existing features
- Unbeatable pricing
We can replace your service in one day and keep your business connected without interruption.
Contact Fireline Communications today to upgrade your lines. You can also call us now! 1-877-347-3147
We’re local, responsive, and ready to earn your trust. Stop waiting. Start communicating.
FAQ
What is Microsoft Teams presence?
Microsoft Teams presence is an availability indicator that shows whether a user is available, busy, away, in a meeting, presenting, or on a call.
What does “In a call” mean in Teams?
“In a call” means a user is currently participating in a call. Teams identifies this as a busy presence state so coworkers can see that the person may not be available to take another call.
Will my team see when I am on a call?
Yes. With the Microsoft Teams integration enabled, other users on your team can see when your Teams presence indicates that you are on a call.
Does Teams presence update automatically?
Yes. Teams can update presence automatically based on user activity, calendar events, and activity in the Teams application, including active calls and meetings.
How does this help with call transfers?
Seeing whether someone is on a call helps employees make better transfer decisions. They can route the caller to an available person, take a message, or schedule a callback instead of transferring a caller to someone who is already busy.
Is this useful for remote teams?
Yes. Presence provides remote and hybrid teams with visibility similar to seeing whether a coworker is available in a physical office. It helps employees choose the right time and channel to communicate.
Can users control their Teams status?
Teams can update status automatically, and users can also set certain presence states manually to communicate their availability or limit interruptions.
Last Updated on August 12, 2026