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Communicator Web Feature List

Upgrade your business communication to a whole new level and simplify your day-to-day communication experience. Everything you need for successful business collaboration including messaging, conferencing, CRM access, faxing, file-sharing functionalities – available through the web interface on any modern platform, through the web interface on any modern platform. Available on Google Chrome, Safari, Mozilla Firefox, and Microsoft Edge.

Supported Platforms

Featurefirefoxall other supported browsers
Chrome (minimum version 56)
Firefox (minimum version 44)
Edge (minimum version 79)
Safari

Phone Module

Featurefirefoxall other supported browsers
SoftPhone mode — make calls from PC
Office phone mode — integrate with deskphone

Basic Phone Operations

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Answer incoming calls
Place outbound calls
Redial last number

Call Control

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Hold / Resume calls
Mute / Unmute microphone
Transfer calls (attended & blind)
Start / Stop call recording (server‑side)

Conferencing

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Start conference calls
Add participants to active call
Manage conference participants

Presence

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View user presence status
Set your own presence status
Presence-based call routing

Chat

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1:1 direct messaging
Group messaging
Send emojis, files, and attachments

File Sharing

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Send files in chat
Receive files in chat

Faxing

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Send faxes (PDF upload)
Receive faxes (PDF download)

Voicemail

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Listen to voicemail messages
Download voicemail messages (MP3)

Call History

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View call history (missed, received, dialed)
Click‑to‑call from call history

Contacts

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View company directory
Search contacts (global & personal)
Click‑to‑call from contacts

Integrations

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CRM integrations (click‑to‑call)
Outlook click‑to‑call support

Settings

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Audio device selection (input/output)
Ringtone selection
Call forwarding configuration

Miscellaneous

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Browser notifications for incoming calls
Browser notifications for chat messages
Dark mode / theme support