AT&T Copper Shutdown: What Businesses Need to Know AT&T copper line shutdown California is already underway, and businesses relying on traditional landlines must prepare now. As AT&T phases out its aging copper network, many companies face disruption to critical systems like alarms, elevators, and fax lines. This guide explains why the AT&T copper line…
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Yealink T7 & T8 Series vs. Poly Edge E Series: Which Business IP Phone Platform Is Better? Choosing a business desk phone today is no longer just about dial tone—it’s about usability, provisioning, security, hybrid work support, and long-term reliability. Two of the most talked-about modern SIP phone families are the Yealink T7/T8 Series and…
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UX AI Business Phone System – Version 8.0 Update Fireline Communications Introduces a Major Upgrade to Its AI-Powered Business Communication Platform Fireline Communications is proud to announce Version 8 of the UX AI Business Phone System, a significant upgrade designed to improve how businesses communicate, automate calls, and manage customer interactions. This latest release enhances…
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Version 7.6 Is Almost Here – And It’s Packed With Power Version 7.6 for Communicator is a major update designed to make your phone system and unified communications platform smarter, faster, and easier to use. From AI-generated greetings to deeper reporting, the new features focus on saving time, improving customer interactions, and giving you more…
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Still Waiting on VoIPo? We’ve Got You Covered If you’ve been affected by the ongoing VoIPo outage, you’re not alone. Many businesses have found themselves without reliable phone service, dealing with missed calls, frustrated customers, and teams that cannot reach each other. You do not have to stay offline. Fireline Communications helps organizations move quickly…
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More Phone Choices, More Flexibility for Your Business We’re excited to announce that we’ve expanded our End Point menu to include support for twenty six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means…
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New Feature: Microsoft Teams Integration Makes Call Availability Visible Knowing whether a coworker is available before you call can save time, reduce interruptions, and make call transfers smoother. With our new Microsoft Teams integration, your team can now see when a colleague is on a call directly through their Teams presence status. This addition helps…
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New Feature: Call Quality Metrics Put Voice Performance in View A phone system should make communication easier, not leave employees wondering why a call sounded delayed, choppy, or unclear. With the new Call Quality Metrics feature, users can now see quality data related to their calls and identify potential problems before they become a larger…
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New Feature: Turn Call Recordings Into Searchable Transcripts Call recordings are valuable, but listening back to a long conversation can take time. With the new Call Transcription feature, users can now transcribe recorded calls directly from the call log. This makes it easier to log, review, and catalog conversations without relying only on memory, handwritten…
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Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp, and Facebook Messenger—into a unified interface, enabling agents to manage all customer communications efficiently. Key Features: Unified Agent Panel: The Agent Panel consolidates all communications…
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What’s Happening? We’re reaching out to update you that there has been an extension to the unregistered 10DLC blocking date. Unregistered 10DLC traffic will now be blocked on February 1, 2025 resulting in error codes (4)476 or (4)773. This means any phone number not associated with an approved 10DLC campaign will be blocked from sending…
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As your trusted telephone provider, Fireline Communications is committed to keeping you informed about the latest developments in telecommunications and how to protect yourself from potential threats. In this article, we’ll be discussing a critical issue that affects us all: telephone number spoofing. What is Telephone Number Spoofing? Telephone number spoofing occurs…
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We’re excited to announce that we’ve expanded our End Point menu to include support for six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means you can now choose from even more options to suit…
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The SMS Campaign Support feature enables compliance with campaign regulations without the need for third party tools. Customers can now benefit from a smoother and more efficient SMS marketing experience. These improvements simplify SMS messaging, making it more effective and accessible for businesses of all sizes. SMS Blocklist The SMS Blocklist feature empowers Campaign administrators…
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We have added support for ARI, allowing developers to build communications applications directly into UX. If you’re looking to build custom telephony features or integrate with external systems, ARI is a powerful tool to consider!
People don’t love our systems just because of the support. We also offer the most feature rich and reliable system on the market. We are committed to you, our customer, providing you with a continually evolving product. We thought you might like to learn about a couple of products that most people don’t think to…
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You can now assign a single DID number to more than one extension, which was not the case in previous versions. Sales and support groups can now use SMS messaging more effectively and not rely on a single person to answer all the messages. Coming October 2023 09/26/2023
In our everlasting pursuit of making UX use as easy for our customers as possible, we invested a lot of effort to develop and incorporate the Embedded Documentation as a major feature in our newest version. This feature adds a new panel to the GUI and provides the technical information about options available. This addition…
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Understanding IVR Statistics: What the Reports Tell You Statistics help businesses make better decisions by turning raw data into something meaningful. Instead of guessing how callers behave, you can use IVR statistics to see where calls are going, where people are dropping off, and which menu paths are working best. IVR reporting is especially useful…
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