Fireline Communications System Features

 

	Business Silver	Business Gold	Business System	Contact Center
System Dashboard Monitor your system’s health and activity at a glance. Track call volume, hardware performance, service status, and license details—all from a single overview.
Video Support Make and receive high-quality video calls directly through your phone system using supported SIP devices.
Auto Provisioning Automatically set up supported desk phones. Just enter the device’s MAC address and select the model—your system will handle the rest.
Ring Groups Simultaneously ring multiple extensions at once to ensure calls are answered quickly by the first available agent. Perfect for teams or departments.
Departments Create and manage departments to organize extensions. Use them to filter contacts or send broadcast messages to specific teams in Communicator.
CSV Upload and Downloads Easily add or update multiple entries (like extensions) via CSV upload. Export data to CSV for reporting or external processing in just a few clicks.
Operation Times Route your calls depending on date, day and time.
Conferencing Host multi-person audio meetings instantly.
Push Notifications (Requires Communicator) Receive call alerts on your mobile device even when the app is closed, ensuring you never miss a call while working remotely or traveling.
Removing users from existing chat conversations Admin of the group conversation can remove one or more participants from the group.
Line Number When auto-provisioning multiple extensions on a single phone, you can choose which line each extension uses. By default, lines are assigned in the order extensions are created, but this can be customized per device.
Codec selection Set the preferred order of audio codecs for your system, tenants, or individual extensions. Balance call quality and bandwidth usage by prioritizing specific codecs.
Call Recording Enable recording system-wide or for specific groups, extensions, or numbers. Listen to recordings directly from your web browser with an integrated player. Includes instant recording, playback, and deletions.
Caller ID Control Caller ID Control allows you complete control of your Caller ID for outbound calls.* Certain restrictions apply.
Enhanced Ring Groups (ERG) Advanced call distribution for teams. Customize ring strategies, priorities, agent penalties, and fallback rules to optimize how incoming calls are handled.
PIN Based IVR – Auto Attendant A secure automated receptionist that requires callers to enter a PIN to access specific menu options, extensions, or departments.
WebRTC support Provides browsers and mobile applications with Real-Time Communications capabilities via simple APIs.
Interactive Voice Response (IVR) Statistics Track and analyze how callers interact with your phone menu and auto attendant.
Outbound Destinations Permissions Administrator has full control on what destinations, local or remote, extensions can dial. Apply rules to individual users or entire groups at once, ensuring compliance and preventing unauthorized calls.
Least Cost Routing (LCR) Allows fine-tuning of the systems trunks usage, enabling administrator to set up order in which trunks will be used.

 

Extension Features

	Business Silver	Business Gold	Business System	Contact Center
Call Forwarding – External Calls Automatically redirect calls based on your availability. Forward calls to your mobile, another extension, or voicemail if you don’t answer or are unavailable.
Call Forwarding – Internal Calls Customize call forwarding specifically for local numbers. Enable this option to set distinct rules for local calls, such as forwarding to a different number or using unique timing.
Caller ID Choose which number displays when you make outgoing calls. Set a default number or select from a pre-approved list per call—via the gloCOM app or your desk phone.
Do Not Disturb When enabled, Do Not Disturb service can block and temporarily or permanently redirect all incoming calls to preferred destination number.
Call Pickup Answer calls ringing on any extension in your group—so customers never wait. Ideal for shared team spaces or busy departments.
Speed Dial Assign short codes to number you frequently dial in order to initiate speed dial to specified number.
Directory Busy Line Field (BLF)/Listing Save extensions as contacts and monitor their status (busy/idle) directly from your phone using BLF keys. See who’s available at a glance.
Call Filtering & Blocking Automatically screen incoming calls using your custom rules. Block hidden numbers, send specific callers a busy signal, or route unwanted calls to a disconnected message.
Call Screening Enables user to forwards calls to other extensions depending on user’s extension status.
Follow Me Ring multiple numbers in a sequence you choose. Calls will try your desk phone first, then your mobile, and finally go to voicemail if unanswered.
Last Caller Instantly call back the most recent incoming number—even from analog phones—by entering a simple code. Perfect for devices without screens.
Disable Call Screening for Local Calls Call Screening for locals is now an optional feature.
Call Forward Whitelisting Exclude specific telephone numbers from being Call Forwarded.
Group Hunt Ring multiple phones at once. The first available person answers the call. If no one is available, the call can be sent to a backup number or voicemail.
Mobile Numbers Add your cell phone to your extension. Receive business calls on your mobile when out of the office, and manage availability easily through gloCOM.
Speakerphone Page / Page Groups Broadcast voice message to multiple extensions at the same time through the deskphone’s intercom.
External Paging Connect to external speakers to broadcast messages or ringtones.
Block Your Caller ID Toggle on and off your caller ID for anonymous calls.
Wake-up Calls Allows user to schedule a “Wake Up” call so the system calls them at a specific time.
Area Code Per Extension Set a default area code for individual extensions. Users can dial local numbers without entering the area code—ideal for remote or multi-location teams.
Create Multiple Extensions Data from the template extension will be copied to newly created extensions.
Operation Times Per Extension Set working hours for each user or extension. Control when calls are active or routed to alternatives, all through a simple and intuitive interface.
PIN Based Devices (PBD) Log into any shared phone with your unique PIN. All calls and charges will be linked to your extension, not the physical device. Perfect for hoteling or shared workspaces
Call Monitoring This service monitors active calls in real time, allowing you to choose between three different monitoring options if needed.
Hot Desking Allows users to log into any phone to access their personal extension, features, and contacts.

 

Voicemail Features

	Business Silver	Business Gold	Business System	Contact Center
Voicemail to E-mail Receive voicemail notifications in your inbox. Choose to get alerts only or include the audio file as a playable attachment.
Custom Greeting Messages Record personalized voice messages for “busy” and “unavailable” status, which will be played to callers depending on the current status of their extension.
Admin GUI Control for Voicemail Messages Administrators can view all voicemails from the selected voicemail box on the system.
Speech to Text: Multiple Languages Transcribe voicemails and recordings into multiple languages in the Online Self Care (OSC). Exclusively supported by the Google Speech service.

 

Conferencing Features

	Business Silver	Business Gold	Business System	Contact Center
Announce User Join/Leave Callers are prompted to record their name before entering a conference. The system plays the recording when they join or leave, so everyone knows who’s in the meeting.
Announce Number of Participants Turning on this option will announces the number of conference participants to a new conference member.
Email Conference Recording After a static conference call ends, the audio recording can be automatically emailed to a specified address once all participants have left the room.
DTMF Menu for Participants Conference Admins are able to mute users, adjust speaking volume, kick specific user(s), eject user(s), lock conference room, record conference room calls, play music on hold, and wait for marked user to start conference.

 

Contact Center Additional Features

	Business Silver	Business Gold	Business System	Contact Center
Skills Based Routing (SBR) Dynamically route calls to the best-suited agents using custom rules and priorities. Adjust agent availability in real-time to ensure optimal call handling and faster resolution.
Queue Monitoring Monitor call queues in real time. Track wait times, abandoned calls, and agent status (available, busy, offline) to optimize performance and reduce customer wait times.
Queue Panel Get a real-time overview of all call queues. Monitor performance metrics—like wait times, abandoned calls, and agent availability.
Auto Dialer Automatically dial numbers from a predefined list using customizable campaigns. Maximize agent efficiency by connecting calls only when a live person answers.
DO NOT CALL Numbers (DNC) Maintain a list of numbers agents cannot contact. Add entries manually, import via CSV, or auto-add from call dispositions. Easily manage and update your list to ensure compliance.
Customizable Feedback Forms Create custom feedback forms to be used with Communicator Agents in outbound (dialer).
Contact Center Statistics Statistics data will provide necessary tools that will help you to improve your contact center workflow and efficiency, detect bottlenecks, and act in order to eliminate them.

 

Online Self Care (OSC) Features

	Business Silver	Business Gold	Business System	Contact Center
Dashboard View your call activity, voicemails, talk time, and costs at a glance. See the status of Call Forwarding and Do Not Disturb to avoid missing calls accidentally.
Account Details Changes Allows end user to modify extensions, email address, password, and PIN.
Voicemail Download and listen to received voicemail messages and modify voicemail settings for their extension from Online Self Care portal.
Reports View, filter, and export their call history through the Online Self Care portal. Search and sort records by date, time, or caller ID, then easily print or email the results.
Call Recordings Access, listen to, and download your call recordings and history directly from the online portal.
Enhanced Services If permitted by PBXware administrator, users can edit Enhanced Services settings from their Online Self Care portal.
Registered Devices View all devices linked to your extension, including their IP addresses and locations. Spot unfamiliar logins quickly with country flags for public IPs, and report suspicious activity to keep your account secure.
Today’s Calls View number of total calls, answered calls, talk time, and funds spent.

 

Fax Features

	Business Silver	Business Gold	Business System	Contact Center
SIP T.38 support PBXware supports T.38 standard for faxing over SIP.
Sending faxes PBXware supports sending of FAXes using gloCOM desktop app.
Receiving faxes (E-mail)  Fax to E-mail option on PBXware allow you to receive faxes in digital form and to automatically send them to specified e-mail address. Received FAXes will stay preserved on the server as well. In addition, it is possible to connect FAX machine to ATA device in order to receive FAXes in conventional manner.
Viewing faxes in TIFF / PDF format In FAX section of PBXware GUI you can see a list of FAXes received through Fax to E-mail feature. You can download them in TIFF or PDF format and view them on your computer.
FAX Cover page customisation PBXware allows you to set general FAX settings for FAX cover page which will be applied on every fax that is sent from PBXware. Additional options are available in gloCOM desktop client.
FAX caller ID Choose CallerID when sending fax from list of predefined caller IDs. gloCOM users can choose different caller IDs, from predefined list in PBXware GUI, for sending a FAX.
Email to fax This is a service that allows people to send faxes via e-mail. An e-mail can have multiple files attached but there is a configurable limit on those files, the default is max. 5 files per e-mail. E-mail To Fax must be enabled on the license.
Allow Caller ID Option to have both name and number This option enables to set both caller id name and caller id number for Email to Fax Caller ID.
Requeue Timeout This option defines the number of seconds after which a failed Fax try will be requeued.
Email Addresses Whitelist Whitelist which email addresses can use Email to Fax feature.
Destinations: Fax to E-mail Set Fax to E-mail as a DID destination if you would like to receive faxes on PBXware. Fax will be sent to e-mail address (if SMTP server is configured on PBXware) and saved on PBXware where it can be downloaded from FAX section.
IVR Destinations: Fax to E-mail Set Fax to E-mail as an IVR destination if you would like to receive faxes on PBXware. Fax will be sent to e-mail address (if SMTP server is configured on PBXware) and saved on PBXware where it can be downloaded from FAX section.
Standard IVR Options: FAX Detection When FAX recognition is enabled on your PBXware system, you can turn on FAX detection on your IVR by entering e-mail address in FAX Email field. This will automatically accept all FAX calls and send received FAXes to that e-mail address without any additional actions from sender.
Files removal control: Control of FAX files removal Select for how long would you like to preserve received FAX files. (default Never)