Business System Updates Version 7 - Fireline Communications

7.6.1 – November 11, 2025

Bug Fixes & Improvements

Fixed an issue where a warning was shown when entering the Two Factor Authentication Code. •
Fixed an issue where the recording beep was not heard.

7.6.0 – October 28, 2025

Features

AI voice generation (Text to Speech)
OpenAI provider for Voicemail Transcription
Stereo call recordings
Call Forwarding: option to forward calls based on Communicator Presence
Opt-Out/In and Help keywords for non-Bulk messaging
OAuth 2.0 support for Event Manager
Option to disable deleting SMS messages and conversations
Call Forwarding: Match types for the Exclude List
OpenID Connect (OIDC) provider for Single Sign-On

Bug Fixes & Improvements

Action Logs: Expanded IP address field so IPv6 address is visible
API: Added API logs to SQL table
API: Added the option to set an ARI application as an IVR Timeout Destination
API: Restricted server variable to the value of 1 when adding/editing trunks
API: Updated the docs.
Archiving: Fixed an issue with handling special characters in the recording location path.
ARI: Enabled full support for IPv4-mapped IPv6 addresses, expanded database fields and updated ACL handling
Call Forwarding: Added ability to forward calls based on Communicator presence
Call Forwarding: Added ability to set match type for the Exclude List
CDR: Fixed parsing of Parked Call CDRs
Connector: Allowed responses with an empty JSON body
DIDs: Fixed an issue where calls were being routed to the wrong destination
E-mail templates: Removed the E-mail prefix for the Template field
ERG: Fixed an issue where multiple call windows would activate while using Wake up mobile devices in ERG
ERG/Queue: Fixed an issue where changing the Name field removed ERG/Queue members
Event Manager: Added OAuth as an authentication method for Event Manager.
Event Manager: Added the queue_id parameter and additional checks for the agent_ email parameter.
Event Manager: Fixed an issue where Parameters with special characters could not be removed.
Event Manager: Resolved inconsistencies with parameters relating to Queues and ERGs in Event Manager.
Extensions: Hid the ‘Override System LCR’ option when Simple Routing is used.
Fomantic UI: Fixed search selection dropdowns to match values based on text only.
GUI: Added an AI badge to Transcription and TTS buttons.
IPv6: Added the ability for trunk hosts and incoming IP addresses to set IPv6 format addresses.
IPv6: Added IPv6 support for Allow IPs / Hostnames in API keys and fixed issues with saving the changes in the API keys page.
IPv6: Added pjsip transports for IPv6.
IPv6: Fixed an issue where IPv6 addresses in Monitor pages were not being displayed properly
IVR: Added the option for the ARI application to be used as a Timeout Destination.
LCR: Fixed a PHP notice when an LCR trunk is set to None
LDAP: Added IPv6 support, and fixed an issue that occurred while using the default value for TLS IPv4.
LDAP: Fixed double escaping of backslash character and non-escaped HTML strings.
LDAP: Modified the ldap_server application to return extension departments’ contacts.
Login: Implemented various CSS fixes regarding the Login screen.
Meetings: Added additional meeting information to update and deletion confirmation dialog message.
Notes: Fixed an issue where ‘Created By’ and ‘Last Edited By’ fields were not being populated when LDAP users created/edited a note.
OIDC: Added support for OpenID Connect providers.
OneDrive: Fixed an issue where recordings uploaded to OneDrive could not be played.
OneDrive: Fixed OneDrive download issues by avoiding Search on new uploads.
OSC: Fixed an issue where the voicemail transcription pop-up failed to open.
Phonebook: Modified the gloCOM API to return the department list of extensions.
Recordings: Added a hidden option to enable stereo recordings by recording channels separately and merging them into one stereo file.
Reports: Added the ‘From’ field to CSV download on the SMS Reports page.
res_pjsip: Exposed IDLE_TIMEOUT as a configurable option in Protocols.
SMS: Added the option to disable deleting SMS conversations/messages.
SMS: Added the option to select unassigned SMS Numbers for Bulk SMS Messages.
SMS: Added the SMS footer to SMS Options.
SMS: Enhanced Bulk SMS with global Opt-Out scope, added Opt-In/Opt-Out/Help to conversational messaging, improved automated response visibility, and fixed related database and UI issues.
SMS: Updated the SMS blocklist to include the From number for Bulk SMS and improved opt-in/out handling.\
sipPROT: Enforced the use of the installer URL specified in the versions catalogue from v7.6.0.
Sounds: Fixed an undefined index PHP notice when uploading sound files..
Statistics: Fixed an issue where ERG member names were not being displayed in the reports summary.
Transcriptions: Added the queue size limit and allowed only priority recordings to be transcribed in case of a full queue.
Transcriptions: Implemented partitioning for the transcription service.
Transcriptions: Implemented recording splitting to accommodate the file size limit.
Transcription: Removed the control buttons for transcriptions that are empty or unavailable.
• Translations: Updated Portuguese, Portuguese (Brazil), Spanish, and French
translation files.
TTS: Added the Text-To-Speech service.
Voicemail: Added a timestamp into the listen URL so browsers do not cache message
audio.
Voicemail: Added OpenAI as a VM Transcription Service option

7.5.06 – October 14, 2025

Bug Fixes & Improvements

Fixed a bug with media soup not working on the newest browser versions (Google Chrome, Microsoft Edge, Safari, and Mozilla Firefox). •
Fixed a bug where clicking on a number would not dial it through the web app.
Fixed a bug with audio that would appear when resuming a call from hold on gloCOM Web.

7.5.05 – September 10, 2025

Bug Fixes & Improvements

Implemented an important security update.

7.5.04 – July 10, 2025

Bug Fixes & Improvements

Queue/ERG: Fixed an issue where an event was not properly logged, causing missing information in statistics.
Phonebook: Fixed an issue where searching for the LDAP contacts was not returning any results.
Voicemail Email: Fixed an issue where the voicemail emails stopped sending due to empty files.

7.5.04 – June 19, 2025

Bug Fixes & Improvements

Fixed audio jitter issues when using g722 codec.
Agent Statistics: Fixed issue with outbound statistics when trunk failover happens.

7.5.02 – June 11, 2025

Bug Fixes & Improvements

IVR Tree: Fixed an issue with the dropdowns being empty for selection dropdowns.
Transcription: Added a date column for partitioning.
VM Queue: Fixed an issue with the worker crashing if the queued file doesn’t exist.

7.5.01 – June 3, 2025

Bug Fixes & Improvements

Trunks: Make the default value ‘Yes’ for the ‘Allow ES Caller ID’ option.
Fixed an issue where the Teams Presence sync doesn’t correctly handle organizations with more than 100 users.

7.5.0 – May 27, 2025

Features

Call Recording Transcriptions.
Chat Topics.
Event Manager.
Call Quality (MOS).
MS Teams Presence Sync.
Single Sign-On.

Bug Fixes & Improvements

Access codes: Fixed an issue with allowing Enhanced Call Parking code to be assigned as an extension number.
Accounts: Fixed an issue where a breached password check was executed for empty password fields.
Action Logs: Fixed an issue with user-specific searches returning combined results.
API: Added all destination types available for Call Filters & Blocking in GUI that were not available through API before.
API: Added extension ID validation for all API ES actions.
API: Added MOS score to the CDR download API and the ability to fetch MOS data for a specific CDR.
API: Added missing destination types for IVRs that are available through the GUI.
API: Added the ability to add, edit and delete Departments via API.
API: Added the ability to add, edit and delete Paging Groups through the API.
API: Added the ability to configure SMS Ratings using the API.
API: Added the ability to retrieve transcriptions for a specific CDR through the API.
API: Added the ability to set ‘Do Nothing’ as the ‘dtype’ for Call Filters & Blocking.
API: Added the ability to set states for all Enhanced Services through the API.
API: Added the ability to use the “-” character in the “host” field for the trunk.
API: Added validation of values for Ring Group fields that are dropdowns in the GUI
API: Allowed ‘*’ to be used for extensions on the BLF list edit.
API: Allowed Unicode characters in extension names when editing/adding extensions via API.
API: Exposed the Monitor > Trunk’s page via API.
API: Fixed request parameters and response types for dashboard actions so that they correctly follow the API conventions.
API: Fixed request parameters and response types for routes (pbxware.routes) so that they correctly follow the API conventions.
API: Fixed the API response for editing Operation Times on IVRs.
API: Fixed an issue where Editing a Trunk via API would overwrite SIP Custom Headers and remove them.
API: Fixed the SMS rating warning missing in the create extension API call.
API: Fixed a field reset issue on Ring Group edit.
API: Redirect to the API Keys list after changing the language on the API key edit page.
API: Removed the “busy level” field from the trunk API and removed the “emergency trunk” field from the trunk API for MT systems.
API: Updated the docs.
Archiving: Resolved a OneDrive archiving issue with session URL handling.
Auto provisioning: Added a new MAC address range for Grandstream UADs.
Auto provisioning: Added support for Cisco ATA 191 and ATA 192.
Auto provisioning: Added support for the CyberData SIP Call Button.
Auto provisioning: Added support for Fanvil Linkvil W611W.
Auto provisioning: Added support for Fanvil V61G and V62W.
Auto provisioning: Added support for Flyingvoice P10G, P10W and P10LTE.
Auto provisioning: Added support for Flyingvoice P20, P20G and P20P devices.
Auto provisioning: Added support for Flyingvoice P22G and P22P devices.
Auto provisioning: Added support for Grandstream HT812.
Auto provisioning: Added support for Grandstream WP820.
Auto provisioning: Added support for Snom D812 and D815 devices.
Auto provisioning: Added support for Wildix WP410, WP480G and WP490G devices.
Auto provisioning: Added support for Yealink AX83H.
Auto provisioning: Added support for Yealink AX86R.
Auto provisioning: Added support for Yealink T67LTE.
Auto provisioning: Fixed an issue with an infinite loop caused by the BLFs for Yealink devices.
Auto provisioning: Fixed issues with CSVs for the ‘Add Multiple Extensions’ section.
Auto provisioning: Fixed ‘CSV Upload’ issues when creating multiple extensions.
Auto provisioning: Modified time zone configuration for Grandstream UADs.
Auto provisioning: Added BLF Start functionality for Mitel devices.
Auto provisioning: Added support for Yealink T73U, T73W, T74U and T74W.
Auto provisioning: Added support for Yealink T77U, T85W and T87W.
CDR: Fixed an issue where the OSC would show call legs of other extensions by matching part of the IP address as the extension number.
CDR: Fixed an issue where the ‘Voicemail in CDRs’ option did not apply properly.
Certificates: Improved the behavior of applications which required restarts when renewing/changing certificates.
Chat Features: Added support for the new Chat Topics/Threads feature.
CNAM: Fixed fields that were not being grayed out when the CNAM Settings section was disabled.
DID: Fixed the distance between edit and delete icons in the GUI.
DID: Fixed an issue with sorting newly added DIDs independently of old ones.
DID: Fixed an issue when a Site user edits the DID.
Dispatchable Locations: Fixed an issue where the address would show as partially successful if the street suffix was empty.
Email Templates: Added the ability to print up to 5 DIDs associated with an extension using the %DID% template variable.
Email Templates: Extended the text field so that meeting templates could be customized with more data.
Email Templates: Fixed an issue with the default template being shown each time the HTML email templates were shown.
Email Templates: Fixed an issue where the div tags in the meeting email template were causing rendering issues.
Email templates: Removed %SMS_NUMBER% from the default template.
Email templates: Removed ‘User Subject (Copy)’ field from New Site User Template.
Email2fax: Fixed an issue with the total pages always displaying 0.
Embedded documentation: Fixed an issue where the tooltips would not be shown properly for some pages
Event Manager: Added the Event Manager feature.
Extensions: Fixed an issue where the extensions would not log out from gloCOM when their status was set to ‘Not Active’.
Extensions: Ensured tenant-specific PIN-based devices are included in CSV downloads.
Extensions: Prevent client app logins if the tenant status is ‘not active’.
Fomantic UI: Updated the Fomantic UI to 2.9.3, jQuery to the latest version (3.7) and added Font Awesome 5.15.4 icons.
Groups: Fixed an issue where the tenant was not being shown in the GUI if the tenant’s name was too long.
GUI: Fixed the issues on pages where the ‘Go Back’ button returned to the first page instead of the previous page.
GUI: Added tenant ID and package ID on edit pages.
GUI: Fixed a warning on the Login Page after entering an invalid username or password.
IVR: Added the ability to set ERG Priority when the ERG was selected as the destination.
Language: Fixed a login button issue when other languages were selected; Fixed problems with Spanish translation strings and made the updates warning message smaller.
LDAP: Added support for Snom phones and fixed a bug with fetching archived extensions.
LDAP: Added the ability to enable TLS for LDAP per tenant.
Memcached: Fixed an issue where channel limits did not clear properly prior to a normal asterisk start/restart operation.
MOS: Added the ability to disable MOS logging.
MOS: Added MOS score to CDR Reports.
MS Teams: Added a Menu item for MS Teams integration and added the possibility to select OAuth2 Credentials for Presence Sync.
MS Teams: Added an option on the tenant level to enable Presence Sync.
MS Teams: Added the presence status indicator in Microsoft Teams Integration Settings.
Music On Hold: Added the option to set HTTPS Streams.
Operation Times: Fixed CSV downloads on Chrome having the ‘.csv_’ file type.
Paging groups: Added the ability for extension numbers to be pre-populated when creating paging groups.
Paging groups: Fixed an issue with duplicate numbers for paging groups.
Phone book: Changed the phone book label from ‘Central’ to ‘Personal’ for extensions and OSC.
Queues: Fixed an issue where deleting queues on MT would cause an error.
Ray Baum: Fixed an issue where a warning would be displayed when a Dispatchable Location was only partially validated in the OSC.
Recordings: Fixed an issue where an additional call recording file was created by mistake when switching devices to mobile phone.
Routes: Added Disabled Routes per Tenant.
Service plans: Added the ability to apply inclusive minutes on inbound calls.
Setup Wizard: Fixed a broken link for GNU on the EULA page.
SMS: Added a Bulk SMS HELP option.
SMS Notifications: Fixed an issue where SMS notifications would fail to send.
SMS Connector: Updated the validation to allow hyphens in Webhook URLs.
SMS Reports: Added the ‘Rating’ column in SMS Reports and Rating filters.
SMS Trunks: Added the National prefix field to SMS trunks.
SSO: Added the option to control the SSO through the license with the trial option.
SSO: Added the SSO feature. =
TLP: Added support for Snom D812 and D815 devices.
Transcription: Added the ability to generate call recording transcriptions.
Transcription: Added the ability to disable the On-Demand transcription feature.
Translations: Updated Portuguese, Portuguese (Brazil), Spanish, French translation files.
Trunk: Added the ‘Start/Stop/Not set’ options for call recordings.
Trunk: Increased the maximum length of ‘Authname’ from 20 to 50 characters.
Trunk: Fixed an issue with the ‘Allow ES CallerID’ setting.
Users: Fixed an issue where the user would not be logged out from the OSC and Apps when an extension was deleted or set as not active.
Voicemail: Fixed an issue with blocked voicemail notifications not being sent.
Voicemail: Fixed an issue with hangups during voicemail group greetings.
Voicemail: Voicemails resequencing only after all files have been moved/deleted.

7.4.0.3 – March 13, 2025

Bug Fixes & Improvements

Queue/ERG: Fixed an issue where an Event was not properly logged, causing missing information in statistics.

7.4.0.2 – Feb 11, 2025

Bug Fixes & Improvements

Queue: Fixed an issue where enabling the ‘Returning Customer’ option would cause Asterisk to crash in some cases.

7.4.0.1 – Feb 4, 2025

Bug Fixes & Improvements

Fixed an issue where sending voicemail emails would sometimes fail.
Fixed an issue where clicking ‘Save & Email’ when editing a user would show some errors in the user interface.

7.4.0.1 – January 28, 2025

Features

OAuth: New implementation.

Bug Fixes & Improvements

7.3.0.2 – November 19, 2024

Bug Fixes & Improvements

GUI: Fixed an issue where some dropdowns would not be shown properly.
Meeting: Fixed an issue where external participants would join in an empty conference.
Meeting: Fixed an issue where reinvite would fail to be sent
API: Updated the docs
Archiving: Fixed an issue with handling special characters in the recording location path
ARI: Enabled full support for IPv4-mapped IPv6 addresses, expanded database fields and updated ACL handling

7.3.0.1- October 9, 2024

Bug Fixes & Improvements

CRM: Added support for Zendesk API Token Authentication.
ClickHouse: Allow setting Hostname for ClickHouse server.
Extensions: Changed Call Rating default value from “No” to “Not Set” when creating new extensions.
Event Manager: Fixed issue where the Save and Test button was not working when French language is selected.

7.3.0 – September 24, 2024

Features

API: Added the option to set additional MAC Addresses per Extension.
Operation Times overview page.
SMS Blocklist.
SMS: SMS Predefined list.
SMS Opt-in and Opt-out option.
Touchless Provisioning: Yealink’s new YMCS portal integration.

Bug Fixes & Improvements

AGI: Fixed an issue where dialing a number with a special character would fail.
API: Added missing destination types to add/edit DIDs.
API: Fixed double responses when editing DID groups.
API: Fixed empty responses when listing destinations and destination groups.
API: Fixed issues with some fields when adding, editing, and getting information about extension slave status.
Archiving: Implemented enhanced logging for complete process monitoring.
Auto Provisioning: Added Call Parking type to DSS keys for Fanvil devices.
Auto Provisioning: Added support for Fanvil X301W and Fanvil X303W.
Auto Provisioning: Added support for new Mitel 6930 and 6940 devices.
Auto Provisioning: Added support for Snom D140.
Auto Provisioning: Added support for Yealink DECT W75B.
Auto Provisioning: Fixed a Grandstream LDAP Lookup issue.
Auto Provisioning: Fixed a BLF issue for Fanvil X4U, X5U and X6U devices.
Auto Provisioning: Added the option to configure a failover SIP WAN server for Polycom and Yealink devices.
Auto Provisioning: Added support for Directory URL customization.
CDR: Created additional CDR for calls that are re-routed due to closed operation times.
Chat Archiving: Resolved an issue where chat archiving would fail to properly archive messages.
CLI Routing & Validation: Fixed an issue where the routing destination would not be saved.
CLI Validation & Routing: Implemented the ability to assign multiple extensions when the Multi-User destination is selected.
Conference Groups: Increased the maximum number of allowed users to fifty per group.
DID: Added parking lot as a destination for DID.
DIDs: Added the option to assign a DID as the Main number.
DIDs: Implemented the ability to assign multiple extensions when the Multi-User destination is selected.
Extensions: Added the ability to configure the maximum number of applications that can connect to an extension at the same time.
Extensions: Fixed an error on edit extension for user account without the ‘Show advanced’ option enabled.
Extension Statistics: Fixed an issue where opening a PDF report would display an error.
gloCOM Settings: Added an option to hide the meeting icon per Extension.
gloCOM Settings: Added an option to Disable MMS per extension.
Google Speech-to-Text: Added support for regional endpoints (US and EU).
HubSpot: Fixed an issue for CRM routing with an empty value on a large system where the call would always get routed to the default destination.
Meeting: Prevented the creation of additional CDRs when users join meetings by dialing the number.
Menu: Fixed an issue with overflow for strings with exactly 27 characters.
Operation Times: Skip pin check for the midnight reset call.
Reports: Created a new reports page to identify the Operation Times rules on DIDs, IVRs, Queues and Dial groups.
SMS: Added an SMS Blocklist feature.
SMS: SMS Opt-out feature.
SMS: Added an SMS Predefined list feature.
SMTP: Fixed an issue with saving SMTP configurations with specific domain names and removed usage of ANY records and used A/AAAA records to resolve SMTP domains instead.
Statistics: Fixed an issue where the Check CDR option would not find a CDR if calls were made using desk phone mode.
Added the subject and the description fields to the meeting email template.

7.2.0 – May 14, 2024

Features

Ability to implement Custom ARI Applications.
SMS Connector.
Archiving: Added OneDrive to the list of supported archiving services.

Bug Fixes & Improvements

Added the ability to implement Custom ARI Applications.
Added the ability to authenticate with IMAP servers using the OAuth2 method.
API: Added the ‘Default IP’ field validation for Trunks and fixed the validation for this field in GUI for Trunks and Extensions.
API: Added a secret/password criteria validation.
API: Added a missing option ‘auto’ for the field dtmf mode.
API: Fixed an issue where IVR destinations and destination types would be deleted on edit.
API: Fixed an issue where a request for service plan rates would return an empty result.
API: Added the ability to enable/disable Ring Group configuration.
API: Added the ability to fetch the Ring Group configuration.
API: Added the option to control call recording for a specific extension.
API: Updated docs.
Archiving: Added the ability to upload archived chat messages and cdr files to the archiving storage.
Archiving: Added OneDrive as a new service for archiving files.
Archiving: Added the ability to download offloaded recordings from Amazon S3-like services when a custom domain is used.
Auto Provisioning: Added support for Mitel 6930 and 6940 devices.
Auto Provisioning: Fixed an issue with BLFs for Linkvil W610W device.
Auto Provisioning: Added support for Fanvil X4U-V2, X5U-V2 and X6U-V2 devices.
Auto Provisioning: Added support for the Fanvil Linkvil W610W device.
Auto Provisioning: Fixed a BLF issue for Fanvil X5U-V2 and X4U-V2 devices.
Auto Provisioning: Fixed an issue with the number of BLFs per page for Fanvil X4U-V2 and X5U-V2 devices.
Auto Provisioning: Fixed an issue with the Remote Reboot option for Cisco and Polycom devices.
Auto Provisioning: Added support for Yealink T44U and Yealink T44W.
Auto Provisioning: Fixed a Hotdesking logout issue for Cisco 8851 devices.
Auto Provisioning: Fixed an issue with displaying multiple extensions on the Grandstream GXP2170 device.
Auto Provisioning: Fixed an issue with DSS Key start option for Yealink devices.
Auto Provisioning: Fixed an LDAP search issue for Polycom devices.
CDR: Added the option to store CDRs for up to 7 years on the File System page.
CDR: Implemented the check space step before the database alter or partitioning process is started.
Central Phone Book: Fixed an issue on MT systems where extensions would be accidentally removed from the Central Phonebook.
Destinations: Added a popup warning message when destination permissions are changed.
Embedded Documentation: Use the first language from the list of supported languages if no language is selected.
Emergency Trunks: Implemented the option to configure the priority of emergency trunks on CC and Business edition.
ERG: Added the Members Announcements section.
Extensions: Fixed an issue where the DNS Server 2 field would not be grayed out when Auto Provisioning is set to No.
Extensions: Added validation to the IP address fields.
Extensions: Fixed an issue where changing the extension number would not be saved properly.
Extensions API: Implemented the IP address field validation.
Fixed an issue where call pickup would not work for calls to ERG if members have mobile devices.
Features.conf: Added the ability to Pause/Un pause call recording on MT edition by using access codes.
Monitor: Fixed an issue where the file system check would fail to detect that a resource was managed by archiving.
Notes: Added a new page named Notes in the Settings section.
Paging groups: Prevented creating other PBX elements with the same number as paging groups and vice versa.
Password Verification: Added the HTTP request timeout for option Check for breached passwords.
Recording: Fixed an issue where conference call recordings could not be played on the Reports page.
Reports: Added support for Microsoft OneDrive for recordings upload.
SMS: Introducing the SMS Connector feature, which allows PBX to interface with SMS providers that are not officially supported using API.
SMS: Fixed an issue that would occur on saving Bulk Messages using a .csv file that is missing values.
SMS: Fixed a JavaScript error when selecting a .csv file in Bulk messages.
SMS: Fixed an issue with special characters being received as ??.
Extension Settings: Added a new option named Default Client Phone Selection.
Trunks: Fixed an issue where Privacy: anonymous_id would be sent instead of Privacy: id when a PAI header is set.
Trunks: Prevented invalid characters from being added to the SIP header.
Voicemail: Added the ability to implement external MWI control via ARI

7.1.0.2 – March 7, 2024

Bug Fixes & Improvements

Fixed an issue where CDRs for calls from gloCOM Desktop would not have recording files linked correctly.
Fixed an issue where the table migration would fail when upgrading older systems to the 7.1 version.

7.1.0.1 – February 21, 2024

Fixed an issue where tooltip settings data mismatch would break JavaScript.
Added syslog messages on PBX start/stop/restart.

7.1.0 – January 30, 2024

Bug Fixes & Improvements

2FA: Implemented Two-Factor Authentication for OSC and gloCOM users.
2FA: 2FA Improvements.
Access Codes: Fixed an issue where dialing access codes ‘*303’ and ‘*304’ would not replace greetings for ERGs.
API: Added the option to configure the ‘Skip Invalid Selection Alerts’ feature on IVR.
API: Added the option to configure the visibility of call rating info in OSC.
API: Implemented adding ‘Dial Group’ and ‘ERG’ as Destinations in IVRs.
API: Added the ability to add, edit, and remove ERGs using API.
API: Added the ability to configure the ‘Preserve original Caller ID’ setting for DID and ‘Emergency Location Header’
API: Updated API documentation.
API: Added the ability to fetch Archiving reports.
API: Added the ability to fetch SMS & Bulk SMS reports.
Auto Provisioning: Added support for Snom D862/D865 devices.
Auto Provisioning: Resolved the Additional Config issue for Grandstream GXP2160 devices.
Auto Provisioning: Fixed an issue related to Additional Configuration for Snom M300/ M900 devices.
Auto Provisioning: Added Speed Dial support for Grandstream devices.
Auto Provisioning: Added support for Yealink T31W and T34w devices.
Auto Provisioning: Fixed a reboot issue for Grandstream GXV3380 devices.
Auto Provisioning: Fixed an issue with adding BLFs to the expansion module for Yealink phones.
Call Forwarding: Fixed an issue that would occur when a user attempted to delete multiple Destinations at once.
Caller ID: Implemented the ability to force Caller ID presentation in E.164 format.
CDR: Added the ability to change the recording filename format to include “src” and “dst” column values.
Channel Limits: Added a “Notification Email” field used for sending channel-limit related notifications.
CRM: Created the option to enable/disable creation of new leads when a caller ID is unknown.
DIDs: Implemented CSV download
DIDs: Fixed an issue that would occur on multiple saves of existing SMS numbers on the CC Edition.
DIDs: Fixed issues with editing E.164 numbers when SMS is enabled and the number exists.
DIDs: Fixed an issue where a CSV upload would delete the SMS number from any DID with the same number.
DIDs: Implemented the ‘Prioritize CLI routing’ option that overrides Operation Times rules on DID.
Embedded Documentation: Addressed the branding issues and made sure that ‘Server URL’ and ‘Token’ fields are not available when ‘Server Type’ is set to “default”.
Embedded Documentation: Implemented the option to preserve the selected language on logout.
ERG: Added the ’’Custom Ringtone’ option to ERG.
ERG: Added the ‘Detect caller early hangup’ option to ERG.
ERG: Added the ‘Leave When Empty’ and ‘Empty Destination’ options to ERG.
Extensions: Fixed an issue where the UAD Template would not be applied when adding multiple extensions using CSV upload.
File System: Added the ability to archive and delete chat messages.
Groups: Added the ability to restrict access to ‘Destinations’ and ‘Editions & Modules’
Groups: Renamed selections ‘Destinations’ and ‘Editions & Modules’ to ‘Disable Destinations’ and ‘Disable Editions & Modules’ respectively to prevent them from being disabled by default.
IVR: Added the option to prevent the ‘Invalid Selection’ sound prompt from playing if no options were selected.
IVR: Fixed an issue where ringtones would be played before the call entered the IVR even when ‘Rings to Answer’ was set to ‘0’. • IVR: Added the “Invalid option” notification in IVR.
IVR Statistics: Fixed an issue where the destinations assigned to ‘0’ would not be displayed in the statistics. • Languages: Added the Portuguese language.
Limits: Fixed an issue where ERG limits would not be applied if set to ‘0’.
Notifications: Added the “Update available” notification in the PBX GUI.
Implemented a fix that ensures that the ‘Allow CallerID Within DID range’ and ‘Drop Anonymous calls’ options are following priority levels.
OSC: Fixed an issue where the advanced branding logo was not being shown in the OSC portal.
OSC: Added the option to display call rating info in OSC.
Protocols: Added the new fields to specify SIP transport for desktop and mobile applications.
Ray Baum: Implemented Ray Baum’s Act compliance features.
Ring Groups: Ensured that the Diversion header is sent when the last destination is an External Number.
Scheduled Reports: Implementation of scheduled reports for OMNI statistics.
SMS: Added support to assign multiple extensions to a single SMS number.
SP: Display the SP administrator name in Action Logs on the synced system once a change has been made.
Tooltip Service: Fixed a bug where embedded documentation would not work for an LDAP user.
Touchless Provisioning: Fixed an issue where devices would not be shown on the systems until the server was resaved.
Translations: Updated the French translation.
Trunks: Implemented an option to add a prefix to emergency calls.
Trunks: Implemented an update that prevents invalid characters from being entered in the SIP header.
Voicemail: Implemented the SMS notification feature for new voicemails.
Voicemail Email: Fixed an issue where the sound file would not be sent as an email attachment.

7.0.0 – September 19, 2023

Features

Embedded Documentation.

sipPROT v5 integration with PBX
Shared DIDs for SMS.
Oath for SMTP Configuration.

Bug Fixes & Improvements

Action Log: Fixed a fatal error issue on action log search.
API: Fixed the issue where PHP notice would be displayed when pulling Operation Times list.
API: Added option to set Incoming IP address range when editing trunk.
API: Added ability to list and manage members for Enhanced Ring Groups.
API Extensions: Added option to control the Skip the PIN Prompt option through API.
Auto provisioning: Added ability to use custom UAD configuration for Flying voice devices.
Auto provisioning: Added LDAP options for Grandstream devices.
Auto provisioning: Fixed BLF issue for Grandstream devices.
Auto provisioning: Fixed the issue with displaying extension’s username on Snom Mxx devices.
Auto provisioning: Added support for Snom M500. • Auto provisioning: Added support for Avaya J179 device.
Auto provisioning: Added support for Flying voice Flying voice FIP10, FIP12WP, P10P, P23GW.
Auto provisioning: Added ability to manage BLF button type on Yealink devices.
Auto provisioning: Ability to manage BLF/DSS keys on Yealink devices.
Auto provisioning: Fixed several minor bugs related to the Auto provisioning.
Auto provisioning: Added ability to use UAD Additional config for Poly Edge B devices.
CDR: Added the option to filter CDRs by recorded calls.
CRM: Optimization work done to speed up HubSpot.
CRM Bullhorn: Added login with redirect URI for token generation and better phone search.
CRM: Fixed the PHP issue that caused CRM routing to fail.
CRM: Optimized CRM routing speed.
CRM ZOHO: Fixed the issue with OAuth token expiry.
Dashboard: Fixed the issue where warnings would pop-up on Dashboard.
DID: Implemented a feature to remove deleted destination from the DID destination value.
Email Template: Added variable %FULLNAME% to Emergency Call Email Template.
Embedded Documentation: Added support for multiple languages.
ERG: Fix issue where directed call pickup would not work for a member on mobile device.
ERG: Exposed all the ring strategies available in Queues in ERGs.
ERG: Added ability to auto create ERG from existing queues.
ERG Statistics: Fixed the issue where ERG statistics would ignore member selection and display the stats for all members.
ES Caller ID: Added Default Caller ID and Default Privacy options.
Extensions: Fixed the issue where picking up calls from extensions registered with a mobile app would not work.
Extensions channel limit notification: Implemented the fix to ensure email notification is being sent to the correct email address.
Extensions: Invalid characters are now automatically removed from MAC Address entries.
Groups: Created permissions to prevent site users from creating and deleting extensions.
IVR: Add IVR tree destination to CRM routing, DID, IVR as well as their APIs.
IVR: Added “Invalid option” sound prompt which will be played to caller if invalid selection is made in the IVR.
Meeting: Starter package is automatically assigned to new extension.
Meeting: Fixed the issue with date picker not displaying calendar if French language is used.
Monitor page: Added ‘Select All’ button on Monitor Page.
Monitor Page: Fixed the issue with live calls refresh.
Operation times (OSC): Fixed the issue with CSV Upload.
OSC login issue with 2FA: Fixed the login issues with email addresses starting with number.
OSC: Resolved the fatal error issue in OSC on SMS CSV download.
OSC: Resolved the issue where error would be displayed in dashboard.
OSC: Removed the Embedded Documentation from OSC VM features.
PBD: Fixed the issue with access codes when PIN Based Dialing is used.
Searching sounds: Fix search for sounds under IVR tree.
sipPROT: Added sipPROT to PBXware.
Statistics: Filter missing in ERG statistics for Business edition.
SMS: Added OZSMS SMS provider.
SMS: Add ability to assign multiple extensions to a single SMS number.
SMTP: Introduced Oauth for SMTP configuration.
SP Edition: Disabled 2-step verification for SSO login.
Tooltips: Enabled tooltips on specific top-level pages and added the option to change the tooltip-cursor color from branding page.
Translation: Fixed the issue with adding additional configuration in the Protocols when French language is being used.
Voicemail: Resolved the issue with playing voicemails if Caller ID contained a + character.
Voicemail: Improved mailboxes search. Voicemail Notification: Added functionality to continue to call the extension/destination until the call is rejected or voicemail is listened to. •
Voicemail: Fixed the issue with playing voicemail from the OSC.
Voicemail: Added new variables to a voicemail email template.

Last Updated on November 14, 2025