The Sound Files section allows administrators to manage audio files used throughout PBX. These files are used for IVRs, ring groups, voicemail greetings, announcements, queue prompts, and other system recordings.

You can access the Sound Files section from the Home tab under System > Sound Files

1. Locate the **Directory** drop-down menu.

2. Select the desired directory.

3. The file list will update to display only files stored in that directory.

**Note:** Directories are displayed in alphabetical order.

1. Enter a search term in the **Search** field.

2. Results will display files whose names begin with the entered text.

**Notes:**

* Searches are not case-sensitive.

* The search field cannot be left blank.

* The default search value is **A**.

To view available formats for a sound file:

1. Locate the desired sound file.

2. Hover over the **three-dot menu (⋮)** next to the file.

The available file types and codecs will be displayed.

1. Select one or more sound files.

2. Click **Convert**.

3. Select the desired codec.

4. Confirm the conversion.

**Note:** Multiple files can be converted at the same time.

1. Select the checkbox next to the file.

2. Click the current filename.

3. Enter the new name.

4. Click **Rename**.

Allowed characters:

* Letters (A-Z)

* Numbers (0-9)

* Hyphens (-)

* Underscores (_)

1. Select one or more files.

2. Click **Delete**.

**Warning:** Deleting a sound file removes all associated audio formats for that recording.

Uploading Audio Files

1. Select Upload
2. Choose a sound file from your desktop to upload it on the system.
3. A progress bar will be shown when uploading a file.

1. Select one or more files.

2. Click **Download**.

3. Select the desired format.

If **All** is selected, the PBX downloads a ZIP file containing all available formats.

NOTE: If you are uploading an .mp3 or a .wav file, these will be auto-converted to other native formats. Other file formats apart from mp3 and wav will just be uploaded without automatic conversion.

Listening to Audio Files

This option allows listening to a sound file. Select a box next to a sound file and click ‘Listen’ to hear it.

TIP: The PBX will play only sound file types equal to enabled codecs on dialing extension.

For example, Extension 1000 has only the gsm codec enabled. When the same Extension logs in as a Queue Agent by dialing ‘*202 + $AGENT_NUMBER’, all sounds played by the PBX (asking for password etc…) will be in the ‘.gsm’ format.

If multiple codecs are enabled for Extension 1000(ulaw,alaw,gsm), the PBX will play the sound files with the better sound quality (ulaw/alaw).