Recovering a Business System or Call Center System from a Backup

This guide explains how to restore your system from a backup. Follow each step carefully to ensure a successful recovery.

Prerequisites

  • CLI access (SSH or console)
  • A valid backup file with full path
  • The exact software version used when the backup was created

Recovery Procedure

Step 1: Install Base System Software

Install the system software using the same version that was running at the time of the backup. You can search our archive for your version to download.

Important: Using a different version may result in failed or unstable restoration.

Step 2: Access the System

Log in via CLI and navigate to the /opt directory:

cd /opt

Step 3: Stop Services

Stop all relevant services before restoring the backup:

/opt/pbxware/sh/stop /opt/httpd/sh/stop

Step 4: Restore the Backup

Extract the backup file:

tar --numeric-owner -xvf /PATH/TO/BACKUP

Replace /PATH/TO/BACKUP with the full path to your backup file.

Note: The extraction process may take several minutes depending on the size of the backup.

Step 5: Start Services

Once the restoration is complete, restart services:

/opt/pbxware/sh/start /opt/httpd/sh/start

Post-Recovery Verification

  • Confirm all services are running
  • Verify extensions and call routing
  • Test inbound and outbound calls
  • Check logs for errors or warnings