Communicator Administrative Checklist for Login or Startup Issues

If users are reporting issues such as “cannot log in” or “error on startup,” please review the following checklist to help diagnose and resolve the problem:

User & Extension Settings

• Is the user’s extension active (not suspended)?

• Are the correct Editions and Modules assigned?

• Is the user’s license valid and active?

Version Compatibility

• Is the client version compatible with the server version?

• Have there been any recent upgrades or patches that may affect compatibility?

License & Capacity

• Are there enough available user, agent, or session licenses?

• Are there any stuck or inactive sessions not properly logged off?

User Credentials

• Are the username/ID and password correct?

• Has the user recently changed their password, if required?

• If using agent roles, is the agent number and PIN correct?

By systematically checking each of these areas, you can quickly identify and resolve most login or startup-related issues. If the problem persists after completing this checklist, escalate to support@firelinecommunications.com for further review.