Contact Center Updates V7

7.6

Features

  • CMP: Enhanced WhatsApp Integration with Support for Meta Cloud API and Provider Selection.
  • Omni: New OAuth-Based Email Integration for Gmail and Microsoft.
  • Omni Statistics: Complete Migration of Dialer Reports to New Statistics.

Improvements & Bug Fixes

  • Added possibility for gloCOM Web/Electron to send glocom_session_id through URL query param.
  • Agent: Fixed issue where agents were not logged out when the auto logout option is set.
  • Agent: Fixed issue with *205 access code not working properly.
  • CMP: Added WhatsApp integration through Meta’s Cloud API.
  •  CMP: Fixed the issue where the WABA ID was displayed instead of the WhatsApp  number.
  • CRM: Added a flag for exact phone matching in Vtiger.
  • CRM: Added info header to CRM connector upon messaging ticket creation.
  • CRM: Added direction field to Vtiger.
  • CRM: Fixed an issue with user search on HubSpot.
  • CRM: Deprecated Pipedrive API v1 endpoints.
  • CRM: Fixed call logging for unknown contacts in Zoho CRM.
  • CRM: Redesigned the main PBXware GUI page to align with the Next-Gen CRM implementation.
  • Dialer: Fixed issue with remote DTMF feature not working in gloCOM.
  • Event Manager: Added OAuth 2.0 support
  •  Feedback Form: Fixed an issue where hyperlinks redirected incorrectly
  •  LDAP: Added support for searching BCM external contacts.
  •  Omni: Added support for the new OAuth service to Email Channels.
  •  Omni: Fix issue with JSON extract failing, causing WhatsApp messages to not go through.
  • Omni Statistics: Added a Dialer tab inside the Statistics.
  •  Omni Statistics: Added All Calls and Abandoned Calls to the new statistics.
  •  Omni Statistics: Added filters for Dialer reports.
  •  Omni Statistics: Aligned metrics for new Dialer statistics.
  •  Omni Statistics: Fixed filter display on Dialer Statistics reports.
  • Omni Statistics: Fixed bugs in new Dialer Statistics reports.
  •  Omni Statistics: Migrated Lead Calls report to new Dialer statistics.
  •  Omni Statistics: Migrated “Agent Calls” from old Dialer statistics to Agent statistics
  •  Omni Statistics: Migrated “Campaign Calls per Disposition” to new statistics.
  •  Omni Statistics: Migrated Agent Direct Outcalls report to new statistics.
  •  Omni Statistics: Rewrote Dialer and Agent statistics.
  •  Omni Statistics: Transferred Dialer statistics to the Stats Proxy app.
  •  Omni Statistics: Added Dialer reports to Scheduled Reports.
  •  OSC: Added an option for Agents/Members to access their call recordings from Queues/ERGs.
  •  Queues: Fixed callback issue when using + prefix in numbers.
  • Statistics: Fixed an issue allowing users to access scheduled reports without permission.
  • Statistics: Fixed incorrect ringing time calculation for unanswered queue calls.
  • Statistics: Fixed issue where the DID filter was not applied in Scheduled Reports.
  • Statistics: Fixed missing call data in ERG Statistics.
  • Statistics: Fixed missing data in Agent Statistics.