We’re giving you a sneak peek at the powerful new features arriving soon in Version 7.6—and trust us, you’ll want to be ready. Here’s what to get excited about: 1. AI Voice Greeting GenerationSay goodbye to recording hassles! Administrators can now generate professional voice greetings instantly using text-to-speech AI. Perfect for IVRs, Ring Groups, Voicemail,…
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If you’ve been affected by the ongoing VoIPo outage, you’re not alone — but you don’t have to stay offline. At Fireline Communications, we understand how critical voice services are to your business. That’s why we offer: ✅ Fast setup to get you back online — often within hours ✅ Reliable, crystal-clear voice service ✅…
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We’re excited to announce that we’ve expanded our End Point menu to include support for twenty six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means you can now choose from even more options to…
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Presence is part of a user’s profile in Microsoft Teams (and throughout Microsoft 365). Presence indicates the user’s current availability and status to other users. By default, anyone in any organization using Teams can see (in nearly real time) if other users are available online. With this addition other users on your team will now…
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Users now have the ability to see call quality metrics related to their calls. By monitoring MOS scores, users can identify trends, sudden drops, or sustained low scores that indicate potential network performance problems that need investigation and resolution.
Call recording transcriptions is now available! Transcription enables users to transcribe their calls directly from their call log, enabling them to log and catalog conversations.
Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp, and Facebook Messenger—into a unified interface, enabling agents to manage all customer communications efficiently. Key Features: Unified Agent Panel: The Agent Panel consolidates all communications…
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What’s Happening? We’re reaching out to update you that there has been an extension to the unregistered 10DLC blocking date. Unregistered 10DLC traffic will now be blocked on February 1, 2025 resulting in error codes (4)476 or (4)773. This means any phone number not associated with an approved 10DLC campaign will be blocked from sending…
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As your trusted telephone provider, Fireline Communications is committed to keeping you informed about the latest developments in telecommunications and how to protect yourself from potential threats. In this article, we’ll be discussing a critical issue that affects us all: telephone number spoofing. What is Telephone Number Spoofing? Telephone number spoofing occurs…
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Join us on Facebook! Stay up to date with our latest news, discussions and more. Need assistance? You can now get assistance through Facebook Messenger.
We’re excited to announce that we’ve expanded our End Point menu to include support for six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means you can now choose from even more options to suit…
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The SMS Campaign Support feature enables compliance with campaign regulations without the need for third party tools. Customers can now benefit from a smoother and more efficient SMS marketing experience. These improvements simplify SMS messaging, making it more effective and accessible for businesses of all sizes. SMS Blocklist The SMS Blocklist feature empowers Campaign administrators…
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We have added support for ARI, allowing developers to build communications applications directly into UX. If you’re looking to build custom telephony features or integrate with external systems, ARI is a powerful tool to consider!
People don’t love our systems just because of the support. We also offer the most feature rich and reliable system on the market. We are committed to you, our customer, providing you with a continually evolving product. We thought you might like to learn about a couple of products that most people don’t think to…
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You can now assign a single DID number to more than one extension, which was not the case in previous versions. Sales and support groups can now use SMS messaging more effectively and not rely on a single person to answer all the messages. Coming October 2023 09/26/2023
In our everlasting pursuit of making UX use as easy for our customers as possible, we invested a lot of effort to develop and incorporate the Embedded Documentation as a major feature in our newest version. This feature adds a new panel to the GUI and provides the technical information about options available. This addition…
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Statistical knowledge helps you use the proper methods to collect data, employ the correct analyses, and effectively present the results. Statistics is a crucial process behind how we make decisions based on data and make predictions. Statistics allows you to understand a subject much more deeply.
We have just added Enhanced Ring Groups or (ERG) to our Business Enterprise Plan. ERG represents a more advanced type of Ring Group. With ERG, users can now setup basic call queueing functions and reuse Queues with Members to achieve better business intelligence. Additionally, we have added additional reports to examine the statistics of the…
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STIR/SHAKEN is a technology designed to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using tokens. Spam and illegal robocalls are a significant problem many communications companies are struggling to deal with as they try to protect the privacy of…
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Step into the future of Communications. Our all-new Unified Communications Application packages 8 of the most important communications tools into a single easy to use desktop, web and mobile application. A powerful desktop and mobile application specifically designed to take your business communications to a whole new level. Voice Conference Video Meeting Chat Mobile Fax…
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